Data Protection Complaints Procedure

Data Protection Complaints Procedure

Elddis Transport (Consett) Ltd takes its obligations and responsibilities under the UK General Data Protection Regulation (UK GDPR) (2018) and the Data Protection Act (2018) very seriously. However, if you feel that the Elddis Transport has not met your expectations while handling your personal data, you have the right to make a complaint.

This procedure sets out how Elddis Transport will respond to complaints relating to:

  • Individuals and the use of their personal data and/or personal data processing
  • The handling of a data subject access request

Raising a concern or making a complaint

If you wish to raise a concern or make a complaint about the way in which your personal data or a data subject access request has been handled, you are advised to follow the Data Protection Complaints Procedure.

Complaint Procedure

1. Contact Elddis Transport Data Protection team by emailing dataprotection@elddis.net to resolve your complaint.
Or by writing to The Data Controller, Elddis Transport, Delves Lane, Consett, DH8 7LH, UK.

2. Please provide a clear explanation of your complaint, and where appropriate, the effect it has had on you.

3. Elddis Transport will acknowledge your complaint within 30 days, and should reply as soon as reasonably possible without undue delay.

4. There may be occasions where we require further information or clarification, or more time to complete our response. If this occurs, Elddis Transport will contact you for further information and provide you with regular updates on progress.

5. A written response to your complaint will be sent to you using your preferred communication method.

6. If you are still dissatisfied with our response, you may refer the matter to the Information Commissioner’s Office (ICO).

External Compliant Review

If, after following the Data Protection Complaints Procedure, you are still dissatisfied with our response, you may refer the matter to the Information Commissioner’s Office (ICO) at https://www.ico.org.uk/make-a-complaint, on 0303 123 1113 or at:

Information Commissioner’s Office,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire SK9 5AF